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| Frequently asked questions |
What do others think of Squirrel & Vine?
Read guest comments
Can I pay on-line using my credit or debit card?
Yes. To make an online reservation, follow this link to the reservations page
If you contact us with an enquiry in stead of making an online reservation, you will still be able to pay by credit or debit card
Mastercard and Visa are accepted
What are the check-in and check-out times?
Check-in not before 14h00 on the day of arrival and check-out by 10h30 on the day of departure. Please ensure that these times suit you before
making a reservation - due to high occupancy our times are unfortunately not flexible. Be assured that there are plenty of excellent restaurants,
shops, coffee shops and museums in Stellenbosch - within very close proximity of the apartment - where you will enjoy passing time if necessary.
If you need to check in before 14h00 or depart after 10h30 Squirrel & Vine is not a viable option. Late arrival, even after hours, is no problem.
Between what hours can the keys be collected?
Keys are available 24 hours a day - guests may therefore check in at any time after 14h00 on the day of arrival. Unfortunately arrival before 14h00
is not possible.
Is the apartment suitable for 3 adults?
Only if you find the bedding configuration acceptable: one extra-length queen size bed in the bedroom & one single bed size mattress on a
custom-made couch in the lounge. The sleeper couch has a flat mattress and is not the fold-out type that can sometimes be uncomfortable
Is it possible to accommodate more than 3 persons?
Unfortunately not. Not only does the bedding configuration not allow for it, but municipal and property restrictions also prohibit us from housing
more than 3 persons
Is there a minimum number of nights?
Usually not. We consider all enquiries, including those for only one night, according to availability. However, in summer we sometimes do not
accept advance bookings for only one weekend night, unless the other nights have already been taken as part of a longer booking. Please enquire.
Do you have another unit available?
See details of the suburban two-bedroom self-catering cottage
Why is it important to let you know the exact number of guests?
Although rates are charged for the apartment as a whole, we need to know the number of guests in order to ensure that we prepare the
apartment correctly.
What do I need to bring along?
The following is supplied - not necessary to bring along: hangers, towels, hangers, hair dryer, soap, shampoo, body lotion, bath foam, toilet paper,
dish washing liquid, dish washing cloths, ice, wine bar, one umbrella, baby cot (please let us know in advance if you will need it), as well as
starter quantities of coffee, tea, sugar and sweetener. A 24 hour convenience store is located in Dorp Street a few meters from the apartment.
The Stellenbosch Checkers centre (with a large supermarket open during business hours) is also within walking distance of the flat, in Dorp Street.
I am reluctant to book self-catering accommodation online - how do I know this accommodation is real?
If you have any doubts, please contact the Stellenbosch Tourism and Information Bureau (you can also visit their offices in Market Street in central
Stellenbosch) or the Tourism Grading Council of South Africa (TGCSA). In general, fraudulent websites will be new, so you may wish to use an
online tool (such as Wayback) to check the age of a site. Such a tool will indicate that this website was established in 2005
What has changed since my last visit?
September 2005: Remote controlled air-conditioning installed throughout the apartment
June 2006: Bathroom enlarged and renovated
December 2006: Washing machine installed
March 2007: Satellite TV service permanently available
May 2008: DVD player installed
October 2009: Satellite TV service upgraded to full DSTV bouquet
December 2010: Camping cot & bedding available for baby (please let us know if you would like to make use thereof)
March 2011: Honesty wine bar & complimentary bottle of wine
December 2011: LED television
May 2013: Laminated glass windows to regulate sound and temperature
November 2013: Extra-length king size bed (previously extra-length queen size bed)
July 2014: New floors
March 2015: High definition channels can be viewed on satellite bouquet
July 2016: Unlimited WiFi
Read guest comments
Can I pay on-line using my credit or debit card?
Yes. To make an online reservation, follow this link to the reservations page
If you contact us with an enquiry in stead of making an online reservation, you will still be able to pay by credit or debit card
Mastercard and Visa are accepted
What are the check-in and check-out times?
Check-in not before 14h00 on the day of arrival and check-out by 10h30 on the day of departure. Please ensure that these times suit you before
making a reservation - due to high occupancy our times are unfortunately not flexible. Be assured that there are plenty of excellent restaurants,
shops, coffee shops and museums in Stellenbosch - within very close proximity of the apartment - where you will enjoy passing time if necessary.
If you need to check in before 14h00 or depart after 10h30 Squirrel & Vine is not a viable option. Late arrival, even after hours, is no problem.
Between what hours can the keys be collected?
Keys are available 24 hours a day - guests may therefore check in at any time after 14h00 on the day of arrival. Unfortunately arrival before 14h00
is not possible.
Is the apartment suitable for 3 adults?
Only if you find the bedding configuration acceptable: one extra-length queen size bed in the bedroom & one single bed size mattress on a
custom-made couch in the lounge. The sleeper couch has a flat mattress and is not the fold-out type that can sometimes be uncomfortable
Is it possible to accommodate more than 3 persons?
Unfortunately not. Not only does the bedding configuration not allow for it, but municipal and property restrictions also prohibit us from housing
more than 3 persons
Is there a minimum number of nights?
Usually not. We consider all enquiries, including those for only one night, according to availability. However, in summer we sometimes do not
accept advance bookings for only one weekend night, unless the other nights have already been taken as part of a longer booking. Please enquire.
Do you have another unit available?
See details of the suburban two-bedroom self-catering cottage
Why is it important to let you know the exact number of guests?
Although rates are charged for the apartment as a whole, we need to know the number of guests in order to ensure that we prepare the
apartment correctly.
What do I need to bring along?
The following is supplied - not necessary to bring along: hangers, towels, hangers, hair dryer, soap, shampoo, body lotion, bath foam, toilet paper,
dish washing liquid, dish washing cloths, ice, wine bar, one umbrella, baby cot (please let us know in advance if you will need it), as well as
starter quantities of coffee, tea, sugar and sweetener. A 24 hour convenience store is located in Dorp Street a few meters from the apartment.
The Stellenbosch Checkers centre (with a large supermarket open during business hours) is also within walking distance of the flat, in Dorp Street.
I am reluctant to book self-catering accommodation online - how do I know this accommodation is real?
If you have any doubts, please contact the Stellenbosch Tourism and Information Bureau (you can also visit their offices in Market Street in central
Stellenbosch) or the Tourism Grading Council of South Africa (TGCSA). In general, fraudulent websites will be new, so you may wish to use an
online tool (such as Wayback) to check the age of a site. Such a tool will indicate that this website was established in 2005
What has changed since my last visit?
September 2005: Remote controlled air-conditioning installed throughout the apartment
June 2006: Bathroom enlarged and renovated
December 2006: Washing machine installed
March 2007: Satellite TV service permanently available
May 2008: DVD player installed
October 2009: Satellite TV service upgraded to full DSTV bouquet
December 2010: Camping cot & bedding available for baby (please let us know if you would like to make use thereof)
March 2011: Honesty wine bar & complimentary bottle of wine
December 2011: LED television
May 2013: Laminated glass windows to regulate sound and temperature
November 2013: Extra-length king size bed (previously extra-length queen size bed)
July 2014: New floors
March 2015: High definition channels can be viewed on satellite bouquet
July 2016: Unlimited WiFi
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